TERMS & CONDITIONS

TERMS AND CONDITIONS

Effective Date: 17 October 2025

Last Updated: 23 October 2025

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Neovox Business Solutions LTD (“we,” “our,” “us,” or “Company”), as well as any services we provide. By accessing our website at or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, you must not use our website or services.

Company Information:

Legal Name: Neovox Business Solutions LTD
Company Number: 16791387
Registered Office adress:
2nd Floor
College House 17
King Edwards Road
Ruislip, London
United Kingdom
HA4 7AE
Date of Incorporation: 17 October 2024

2. Definitions

“Client” refers to any individual or entity that engages our services.
“Services” refers to all marketing services, consulting, campaigns, and deliverables provided by Neovox Business Solutions LTD.
“Agreement” refers to any service contract, statement of work, or proposal accepted by the Client.
“Deliverables” refers to any work product, reports, strategies, creative assets, or other materials provided by us as part of our Services.
“Website” refers to and all associated subdomains and pages.
“Intellectual Property” refers to all copyrights, trademarks, patents, trade secrets, and other proprietary rights.

3. Services

3.1 Scope of Services

We provide digital marketing services including but not limited to:
neovoxbs.io

Digital advertising and paid media management
Search engine optimization (SEO)
Lead generation campaigns
Marketing strategy and consulting
Content marketing
Marketing analytics and reporting

The specific scope of services for each engagement will be outlined in a separate Agreement, proposal, or statement of work.

3.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide reasonable notice of significant changes that may affect active client engagements.

3.3 Client Responsibilities

Clients agree to:

Provide timely access to necessary information, accounts, and resources
Respond to requests for feedback and approvals within agreed timeframes
Provide accurate information about their business, objectives, and requirements
Comply with all applicable laws and platform policies
Maintain necessary licenses and permissions for materials provided to us
Pay invoices according to agreed payment terms

3.4 No Guaranteed Results

While we strive to deliver excellent results, marketing outcomes depend on numerous factors beyond our control. We do not guarantee specific results, rankings, traffic levels, conversion rates, or revenue outcomes. Any projections or estimates provided are based on our professional judgment and historical data but should not be considered guaranteed outcomes.

4. Engagement and Agreements

4.1 Service Proposals

When you request our services, we will provide a proposal outlining:

Scope of work
Deliverables and timelines
Fees and payment terms
Key assumptions and dependencies

4.2 Acceptance

A binding Agreement is formed when:

You sign a written proposal or statement of work, OR
You provide written acceptance via email, OR
You make payment for services, OR
We begin performing services at your request

4.3 Service Term

Each engagement will specify a service term. Services may be:

Project-based: Fixed scope with defined start and end dates
Retainer-based: Ongoing services with monthly commitments
Performance-based: Tied to specific metrics or outcomes

4.4 Termination

Either party may terminate an ongoing engagement with written notice:

30 days’ notice for retainer arrangements
14 days’ notice for project-based work (subject to completion obligations)
Immediate termination for material breach of these Terms

Upon termination:

Client remains responsible for payment of all work completed through the termination date
We will provide transition assistance as outlined in the Agreement
All outstanding invoices become immediately due
Each party will return or destroy confidential information as appropriate

5. Fees and Payment

5.1 Service Fees

Fees for our services will be specified in each Agreement and may include:

Fixed project fees: One-time payment for defined scope
Monthly retainer fees: Recurring payments for ongoing services
Hourly rates: Time-based billing for consulting or additional work
Performance-based fees: Tied to agreed metrics (when applicable)

5.2 Media and Third-Party Costs

Unless specified otherwise, our fees do NOT include:

Advertising spend (Google Ads, Facebook Ads, etc.)
Third-party software or platform subscriptions
Stock photography, fonts, or other licensed assets
Printing or production costs
Travel expenses (when applicable)

These costs are pass-through expenses billed at cost or with a modest markup as specified in the Agreement.

5.3 Payment Terms

Standard payment terms are:

Project fees: 50% upfront, 50% upon completion (or as specified)
Retainer fees: Due monthly in advance on the 1st of each month
Invoices: Payable within 14 days of invoice date via bank transfer

5.4 Late Payment

Late payments are subject to:

Interest charges of 1.5% per month (18% annually) on overdue balances •
Suspension of services until payment is received
Recovery costs including legal fees if collection action is necessary

5.5 Disputes

If you dispute any invoice charges, you must notify us in writing within 7 days of the invoice date. Disputed amounts may be withheld pending resolution, but undisputed amounts remain due.

5.6 Price Changes

We reserve the right to adjust our fees with 60 days’ written notice. Price increases will not affect active fixedprice projects but may apply to retainer services.

6. Intellectual Property Rights

6.1 Client Materials

You retain all rights to materials you provide to us (“Client Materials”). By providing Client Materials, you grant us a non-exclusive, worldwide license to use, reproduce, modify, and display these materials solely for the purpose of providing Services.
You represent and warrant that:

You own or have rights to all Client Materials
Client Materials do not infringe any third-party rights
You have all necessary permissions for our use of Client Materials

6.2 Deliverables and Work Product

Upon full payment, you receive ownership of custom deliverables created specifically for you, including:

Custom creative assets (graphics, copy, videos created for your campaigns)
Strategy documents prepared for your business
Custom reports and analysis

However, we retain ownership of:

Our methodologies, processes, and frameworks
Templates and tools we use across clients
Our pre-existing intellectual property
Knowledge and experience gained

6.3 Third-Party Assets

Any third-party assets used in Deliverables (stock photos, fonts, software, etc.) remain the property of their respective owners. You are responsible for maintaining any necessary licenses for ongoing use.

6.4 Portfolio and Case Studies

Unless you explicitly request otherwise in writing, we may:

List you as a client on our website and marketing materials
Create case studies showcasing our work for you (with your approval before publication)
Display non-confidential work samples in our portfolio

We will respect any reasonable confidentiality requests and will not disclose sensitive business information
without your permission.

6.5 Company Intellectual Property

All Neovox Business Solutions LTD trademarks, logos, service marks, and brand elements remain our exclusive property. You may not use our intellectual property without prior written permission.

7. Confidentiality

7.1 Confidential Information

Both parties may have access to confidential information, including:

Business strategies and plans •
Financial information
Customer data
Proprietary processes and methodologies
Login credentials and account access
Non-public campaign performance data

7.2 Protection Obligations

Each party agrees to:

Maintain confidential information in strict confidence
Use confidential information only for purposes of the Agreement
Not disclose confidential information to third parties without consent
Protect confidential information with the same care used for own sensitive information
Return or destroy confidential information upon termination

7.3 Exceptions

Confidentiality obligations do not apply to information that:

Is or becomes publicly available through no fault of the receiving party •
Was already known to the receiving party before disclosure
Is independently developed without use of confidential information
Must be disclosed pursuant to legal requirement (with notice if permitted)

7.4 Duration

Confidentiality obligations survive termination of any Agreement and continue for 3 years after the relationship ends.

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

Services will be performed with reasonable skill and care consistent with industry standards
We have the right and authority to enter into Agreements and provide Services
We will comply with applicable laws in providing Services

8.2 Client Warranties

You warrant that:

You have authority to enter into Agreements All information you provide is accurate and complete
You own or have rights to use all Client Materials
Your business operations and materials comply with applicable laws
You will not use our Services for illegal purposes

8.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, WE PROVIDE SERVICES “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE SERVICE
SPECIFIC RESULTS OR OUTCOMES

We do not warrant that:

Services will meet all your requirements
Services will be uninterrupted or error-free
Any specific results will be achieved
Third-party platforms will continue operating as expected

9. Limitation of Liability

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO ANY AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

9.2 Exclusion of Consequential Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
LOSS OF DATA OR BUSINESS INTERRUPTION
COST OF SUBSTITUTE SERVICES
REPUTATIONAL HARM

This applies even if we have been advised of the possibility of such damages.

9.3 Third-Party Platforms

We are not liable for:

Changes to third-party platforms (Google, Facebook, LinkedIn, etc.)
Platform policy violations or account suspensions not caused by our negligence
Platform algorithm changes affecting performance
Third-party service outages or technical failures

9.4 Client Actions
We are not liable for damages resulting from:

Inaccurate or incomplete information provided by Client
Client’s failure to implement our recommendations
Client’s actions contrary to our advice
Unauthorized access to Client’s accounts or systems not caused by our negligence

9.5 Exceptions

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law

10. Indemnification

10.1 Client Indemnification

You agree to indemnify, defend, and hold harmless Neovox Business Solutions LTD, its directors, officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your breach of these Terms or any Agreement
Your violation of applicable laws or regulations
Infringement of third-party rights by Client Materials
Your products, services, or business operations
Unauthorized access to accounts due to your security failures

10.2 Our Indemnification

We agree to indemnify you against claims that Deliverables we create infringe third-party intellectual property
rights, provided:

You notify us promptly of any claim
You give us control of the defense and settlement
You provide reasonable cooperation

Our indemnification obligation does not apply if infringement results from:

Your modification of Deliverables
Your combination of Deliverables with other materials
Your continued use after we notify you of infringement
Client Materials you provided

10.3 Indemnification Process

The indemnified party must:

Provide prompt written notice of any claim
Allow the indemnifying party to control defense and settlement
Provide reasonable cooperation and assistance

11. Data Protection and Privacy

11.1 Compliance

Both parties agree to comply with applicable data protection laws, including:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)

11.2 Data Processing

When we process personal data on your behalf:

We act as a data processor, and you remain the data controller
We will process data only according to your documented instructions
We implement appropriate technical and organizational security measures
We assist with data subject requests and compliance obligations
We will enter into a Data Processing Agreement if required

11.3 Privacy Policy

Our collection and use of personal information through our website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Website Use and Restrictions

12.1 Permitted Use

You may access and use our website for:

Learning about our services
Contacting us for business purposes
Accessing resources we make available

12.2 Prohibited Activities

You agree NOT to:

Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our website or servers
Transmit viruses, malware, or harmful code
Scrape, harvest, or collect information using automated means
Impersonate any person or entity
Use our website to distribute spam or unsolicited communications
Reverse engineer or attempt to extract source code
Remove or modify any copyright or proprietary notices

12.3 Account Security

If you create an account or receive login credentials:

You are responsible for maintaining confidentiality of credentials
You are responsible for all activities under your account
You must notify us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts for violations

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

Natural disasters (floods, earthquakes, storms)
War, terrorism, civil unrest
Government actions or regulations
Labor strikes or disputes
Internet or telecommunications failures
Pandemics or public health emergencies
Acts of third parties (including platform changes beyond our control)

The affected party must:

Notify the other party promptly
Use reasonable efforts to minimize impact
Resume performance when circumstances permit

If force majeure continues for more than 60 days, either party may terminate the affected Agreement without penalty.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any Agreement, proposal, or statement of work, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and agreements.

14.2 Amendments

We may update these Terms from time to time. We will notify active clients of material changes via email or prominent website notice. Continued use of our services after changes take effect constitutes acceptance of the updated Terms. Individual Agreements may only be modified by written amendment signed by both parties.

14.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of assets, with notice to you.

14.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.

14.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision. Waivers must be in writing to be effective.

14.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party may bind the other or make commitments on the other’s behalf.

14.7 Survival

Provisions that by their nature should survive termination will survive, including: payment obligations, intellectual property rights, confidentiality, warranties, limitation of liability, indemnification, and dispute resolution.

14.8 Notices

Notices under these Terms must be in writing and sent to:
Email: hello@neovoxbs.io
2nd Floor, College House 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

14.9 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any Agreements shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

15.2 Jurisdiction

Subject to Section 15.3 below, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms or any Agreement.

15.3 Negotiation

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes through good faith negotiation:

1. Either party may initiate by providing written notice describing the dispute
2. Senior representatives from each party will meet within 14 days to negotiate
3. Parties will negotiate in good faith for at least 30 days

15.4 Alternative Dispute Resolution

If negotiation fails to resolve the dispute, the parties may agree to:

Mediation through a mutually agreed mediator or mediation service
Arbitration under the rules of a recognized arbitration body

15.5 Small Claims

Either party may bring claims in small claims court for amounts within that court’s jurisdiction, without following the procedures above.

15.6 Injunctive Relief

Nothing prevents either party from seeking immediate injunctive or equitable relief from a court to prevent irreparable harm or protect intellectual property rights.

16. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Email: hello@neovoxbs.io

Registered Office Address:

2nd Floor College House 17 King Edwards Road Ruislip, London United Kingdom HA4 7AE

17. Acknowledgment

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

If you are entering into an Agreement on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.