Neovox Business Solutions LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are registered and operate under the laws of the United Kingdom. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services

2.1 Personal Information You Provide We collect information that you voluntarily provide to us when you: • Fill out contact forms on our website • Request information about our services • Subscribe to our newsletter or marketing communications • Communicate with us via email, phone, or other channels • Apply for employment opportunities This information may include: • Full name • Email address • Phone number • Company name • Job title 2.2 Automatically Collected Information When you visit our website, we automatically collect certain information about your device and browsing activity, including: • IP address • Browser type and version • Operating system • Referring website addresses • Pages viewed and time spent on pages • Click patterns and navigation paths • Device identifiers • Geographic location (country/city level) • Date and time of access 2.3 Cookies and Tracking Technologies We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our website. For detailed information about the cookies we use and your choices, please see Section 5 below.

We use the information we collect for the following purposes: 3.1 Service Delivery and Communication • To respond to your inquiries and requests • To provide information about our marketing services • To communicate about potential projects or partnerships • To send administrative information and service updates • To manage our client relationships 3.2 Business Operations • To operate, maintain, and improve our website • To analyze website usage patterns and optimize user experience • To detect, prevent, and address technical issues • To protect against fraudulent, unauthorized, or illegal activity • To comply with legal obligations and enforce our terms 3.3 Marketing and Analytics • To send promotional communications about our services (with your consent where required) • To understand how visitors use our website • To measure the effectiveness of our marketing campaigns • To segment audiences for targeted communications • To conduct market research and analysis 3.4 Legal Compliance • To comply with applicable laws and regulations • To respond to legal processes and government requests • To protect our rights, property, and safety • To enforce our Terms and Conditions

Under UK data protection law, we process your personal information based on the following legal grounds: Consent: When you have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications). Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, conducting analytics, or protecting our business, provided these interests are not overridden by your rights. Legal Obligation: When we must process your data to comply with legal requirements.

5.1 What Are Cookies? Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember your preferences. 5.2 Types of Cookies We Use Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve website performance and user experience. We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about website usage. This information is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences) and provide enhanced, personalized features. Marketing and Advertising Cookies: These cookies track your browsing activity across different websites and are used to deliver relevant advertisements and measure campaign effectiveness. We may use the following advertising platforms: • Google Ads • LinkedIn Ads • Facebook Pixel • Microsoft Advertising 5.3 Your Cookie Choices Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website. You can manage your cookie preferences through: • Your browser settings • Our cookie consent banner (when available) • Opt-out tools provided by advertising networks For more information about managing cookies, visit: https://www.aboutcookies.org/ or https://allaboutcookies.org/

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances: 6.1 Service Providers We engage trusted third-party service providers to perform functions on our behalf, including: • Website hosting and maintenance • Email delivery services • Customer relationship management (CRM) systems • Analytics and data analysis providers • Payment processors • Marketing automation platforms These service providers have access to personal information only as needed to perform their functions and are obligated to maintain confidentiality 6.2 Business Transfers If we are involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy. 6.3 Legal Requirements We may disclose your information when required by law or in response to: • Valid legal processes (court orders, subpoenas) • Government or regulatory requests • Protection of our rights, property, or safety • Prevention of fraud or illegal activity • Enforcement of our Terms and Conditions 6.4 With Your Consent We may share your information with third parties when you have given explicit consent for us to do so.

Our website may be accessed from countries around the world. While we are based in the United Kingdom, we may use service providers located in other countries, including countries outside the European Economic Area (EEA). When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as: • Standard Contractual Clauses approved by the UK Information • Commissioner's Office • Adequacy decisions recognizing equivalent data protection standards • • Other legally approved transfer mechanisms

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact Form Inquiries: We typically retain inquiry data for 3 years after the last interaction, or longer if we establish an ongoing business relationship. Marketing Communications: We retain contact information for marketing purposes until you unsubscribe or request deletion. Website Analytics: Aggregated, anonymized analytics data may be retained indefinitely for statistical purposes. Legal Requirements: We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

Under UK data protection law, you have the following rights regarding your personal information:

You have the right to request a copy of the personal information we hold about you.

You have the right to request correction of inaccurate or incomplete personal information.

You have the right to request deletion of your personal information in certain circumstances, such as when: • The information is no longer necessary for the purposes for which it was collected • You withdraw consent (where processing was based on consent) • You object to processing based on legitimate interests • The information was unlawfully processed

You have the right to request that we limit the processing of your personal information in certain situations.

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes.

Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113 The information is no longer necessary for the purposes for which it was collected You withdraw consent (where processing was based on consent) You object to processing based on legitimate interests The information was unlawfully processed Website: www.ico.org.uk

To exercise any of these rights, please contact us using the contact information provided in Section 13 below. We will respond to your request within one month, although this may be extended by two additional months in complex cases. We may need to verify your identity before processing your request. We will not charge a fee for processing requests unless they are manifestly unfounded, excessive, or repetitive.

Where required by law, we will only send you marketing communications if you have given explicit consent.

You can unsubscribe from our marketing communications at any time by: • Clicking the "unsubscribe" link in any marketing email • Contacting us directly using the contact information below • Updating your communication preferences (if you have an account) Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to our services.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes, we will provide prominent notice on our website or notify you by email (if you have provided your email address). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.